how to contact us

Please contact us with any questions via the contact form.

payment methods

You can pay for your order conveniently and securely online using the following payment options:

You can also pay for your order in our online shop by purchase on account. For you, this means that you never have to enter your account details and only pay when you have received the goods. Billing management is the responsibility of our payment service provider MF Group. You will receive an email with the invoice from Powerpay (MF Group) within 1-3 days after placing your order. You should pay this within 14 days. Otherwise there will be charges and the invoice will be sent to you by post for CHF 2.90.

Please note that for data protection reasons we do not have access to MF Group's payment transactions. Therefore, if you have any questions about your invoice, please contact MF Group only.

MF Group

info@mfgroup.ch

You can use TWINT to pay conveniently and securely with your smartphone on myjoy.ch.

You can find more information at www.twint.ch.

PostFinance Card

You can conveniently pay for the goods with your PostFinance Card.

PostFinance E-Finance

You can pay for the goods with your PostFinance e-finance account convenient pay.

We accept Visa and Mastercard.

Payment by credit card is free of charge and is processed via a secure SSL connection. All you have to do is provide your card number, the cardholder, the card security number (CVV) and the expiry date of the card.

The invoice amount will be charged to your credit card account upon invoicing.

You can also pay easily via your PayPal account.

Money transfers with PayPal are secure (SSL encrypted) and of course free of charge. PayPal is an online payment service provided by PayPal (Europe) S.à.r.l. & Cie. S.C.A - a real-time payment solution for which you need a PayPal account where you can store your bank or credit card details so that they don't have to be re-entered every time you make a purchase.

For more information, visit www.paypal.com

Shipping Information

Doesn’t answer your question? Then write us an email to kontakt@wineopener.ch

Depending on what you selected at check-out , delivery takes 1 (up to max. 2 days) for priority or 2-4 days for standard shipping (economy)

All our products are shipped with Swiss Post.

Unfortunately, it can always happen that something breaks during transport. We will compensate this immediately and deliver you a new product. Please contact us if this is the case.

Tracking is not available for smaller products shipped in a padded envelope. For all others, you will automatically receive a confirmation by e-mail with the Swiss Post number

Returns and Damage

Please report any damage immediately. We replace the goods free of charge and send you a new product.

- possible within 14 days after receipt of the goods.

- Write to us using the contact form and you will receive a pre-paid return label directly from us

- Returns will be processed within 4-5 working days.

- 100% of the purchase amount will be credited minus CHF 10 for the return label and processing of the return.

- Unfortunately, if you cancel a purchase made by credit card/PayPal, we have to charge a 3% chargeback fee.

- possible within 14 days after receipt of the goods as long as no signs of use are visible.

- Write to us using the contact form and you will receive a pre-paid return label directly from us

- Returns will be processed within 4-5 working days.

- 100% of the purchase amount will be credited minus CHF 15.- for the return label, inspection of the goods and processing of the return.

- If a purchase is canceled by credit card/PayPal, we must unfortunately booked 3% chargeback fees.

Products

Yes, the CE marking guarantees that the marked products can be traded in the EU (or the EEA) without restrictions and guarantees the consumer uniform protection in health, safety and environmental matters within this area.

More on this under: CE marking