right of withdrawal

❗unopened returns
  • possible within 14 days after receipt of the goods.
  • Write to us using the contact form and you will receive a pre-stamped return label directly from us
  • Returns are processed within 4-5 working days.
  • The credit is 100% of the purchase price minus CHF 10.- for the return label and processing of the return.
  • Unfortunately, if a purchase is canceled by credit card/PayPal, we have to charge 3% chargeback fees.
❗opened returns
  • possible within 14 days of receipt of the goods as long as no signs of use are visible.
  • Write to us using the contact form and you will receive a pre-paid return label directly from us
  • Returns are processed within 4-5 working days.
  • The credit is 100% of the purchase price minus CHF 15.- for the return label, inspection of the goods and processing of the return.
  • Unfortunately, if a purchase is canceled by credit card/PayPal, we have to charge 3% chargeback fees.
1. Right of withdrawal for the delivery of goods that have not been custom-made

You have the right to withdraw from this contract within fourteen days without giving any reason.


2. Cancellation period
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier delivered the goods in have taken possession of.


3. Address
In order to exercise your right of withdrawal, you must send us (Partox Swiss GmbH attn. wineopener.ch, Stieracker 20, 5070 Frick, Switzerland) a unambiguous declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract.


4. Compliance with the deadline
To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.


5. Right of retention
We may refuse repayment until we have received the returned goods or until you have provided proof that you have sent back the goods, whichever is earlier.